App messages
This page lists the messages BedrockConnect can show you — what each one means and what you can do about it. Use your browser's search (or the search box at the top) to jump to the message you see.
"Support reference"
Some error messages show a line like "Support reference: …" at the bottom. If you ask for help on Discord, send us a screenshot of the message including that line.
Server status on the server list
Every server tile shows a small status. The phone checks it again every 15 seconds.
| What you see | What it means | What to do |
|---|---|---|
| Checking… | The app is asking the server for its status. | Wait a few seconds. |
| A people icon with a number (for example 12) | The server answered. It's online, and this many players are on it. (Screen readers say "12 players online".) | Nothing — you can start it. |
| Offline | The server didn't answer. It may be down, or it only supports an old way of connecting that consoles can't use anymore. | Try again later. You can still tap Start, but if the server is really down you won't get in. For your own server, check the address and port. |
| Status unavailable | The app couldn't check the server — for example the address doesn't exist or your phone's internet had a problem. | Check your internet. For a custom server, check the Server IP Address for typos. |
| No servers available (with a Retry button) | The Partner or Featured list couldn't be loaded. | Check your internet and tap Retry. |
Starting and running a server
| What you see | What it means | What to do |
|---|---|---|
| Starting..., Preparing texture packs..., Loading protocol..., Connecting to server... | The app is getting the server ready. | Wait until the button turns into Stop. |
| Where to Find the Server — "The server appears as a LAN World in your Minecraft Worlds tab." | The server is running. | On your console, open Minecraft → Worlds tab and join the LAN world. Tap Don't show again to hide this tip. |
| Keep the app open until you're in the world | Your console found the server and is joining. If you leave the app now, the server stops and your console won't get in. | Keep BedrockConnect open on your phone until you're in the server's world. After that you can close it. |
| Another server is starting... / … is running | You can only run one server at a time. | Stop the other server first. |
| Stopping... / Still stopping. You can ask again. | The app is stopping the server, and it's taking longer than normal. | Wait a moment, or tap Stop again. |
| "The last server could not be confirmed as stopped, so a new one cannot be started. Stop it first." | The app isn't sure the last server really stopped. | Tap Stop on that server first. If it keeps happening, close and reopen the app. |
Free users: the server stops by itself
Without Premium, the server stops on its own shortly after your console has joined (at the latest after about 2 minutes). That's normal — you stay on the server. With Premium the server keeps running until you tap Stop or leave the app.
Problems when starting a server
| Message | What it means | What to do |
|---|---|---|
| Local network access needed (iPhone/iPad) | BedrockConnect isn't allowed to use your local network, so your console can't see the server. | Tap Open Settings and turn on Local Network. You can also go to the Settings tab → Community & Support → Local Network permission. |
| Port already in use | Another app is using the port BedrockConnect needs. | Close apps like Lunar Client or BedrockTogether and try again. If it still doesn't work, restart your phone. |
| Protocol Load Failed | The app couldn't download the part it needs to talk to Minecraft. | Check your internet and try again in a moment. |
| Server Start Failed / Server Stop Failed | Starting or stopping didn't work. | Try again. If it keeps happening, restart your phone and send us your connection log. |
| Something went wrong | Something unexpected happened. We are told about these automatically. | Try again. If it keeps happening, ask on Discord. |
Errors on the console
If your console shows an error (like "Door", "Terracotta", "Unable to connect to world" or Xbox staying on "Locating server"), the app doesn't show a message — it keeps showing Stop. Make sure the Connection helper is on, then see Troubleshooting. Support can find the reason in your connection log.
Update screens
| Screen | What it means | What to do |
|---|---|---|
| Update Required — "A new version of the app is available. Please update to continue using BedrockConnect." | A newer version is in the App Store or Google Play. You need to update before you can keep using the app. | Tap Update Now and install the update. |
| Reinstall Required (Android) — "This copy of BedrockConnect is missing parts it needs to run." | Your copy of the app is incomplete (for example it wasn't installed from Google Play). | Tap Open Google Play first, so you know where to find the app. Then uninstall BedrockConnect and install it again from Google Play. |
Reinstalling deletes your custom servers
Your custom servers and imported texture packs are only saved on your phone. Uninstalling the app deletes them. Premium is not lost: after reinstalling, tap Restore Purchases in the Settings tab.
Security checks (texture packs and Premium)
To protect Premium features, the app checks that it's a real, unchanged copy from the App Store or Google Play. Joining servers is never blocked by this.
| Message | What it means | What to do |
|---|---|---|
| Try Again Later — "This feature isn't available right now. Try again in a few minutes. Code: ATT-…" | The check couldn't finish in time — for example your internet was slow or our servers were busy. | Wait a few minutes and try again. |
| Not Available — "This feature isn't available in this copy of the app. Code: ATT-…" | This copy of the app didn't pass the check — for example it's a modified or unofficial copy, or the device failed Google's or Apple's security check. | Install BedrockConnect from the official App Store or Google Play. If it still happens, send the code to support on Discord. |
| Too Many Devices — "Your subscription is already in use on too many devices." | Your Premium subscription is being used on too many phones or tablets. | Use it on fewer devices and try again later. |
On Android, Google may also show a window asking you to update Google Play or Google Play services. Do it — the check needs them.
Ads (free users)
| Message | What it means | What to do |
|---|---|---|
| Ad Load Failed | The ad couldn't be loaded. | Check your internet and try again. |
| Ad Choices Needed | This server shows an ad before it starts, but you haven't made your ad choices yet. | Tap Retry and make your choices, or get Premium to start without ads. |
| Ad Blocked | Something on your phone or network — like an ad blocker or a private DNS — is blocking the ad. | Turn it off and try again, or get Premium. |
Purchases
| Message | What it means | What to do |
|---|---|---|
| Purchase failed | The purchase didn't go through. | Tap Restore purchases or try again. |
| Purchase pending | The store is still processing your payment. | Wait — Premium unlocks as soon as it's done. |
| No purchase found | The store found no active subscription for your account. | Make sure you're signed in to the same Apple ID or Google account you bought Premium with. |
| Store unavailable | The App Store or Google Play can't be reached right now. | Try again later. |
Texture packs
| Message | What it means | What to do |
|---|---|---|
| Server Not Supported — "This server is not supported for texture packs." | Texture packs don't work on this server. | Tap Continue without packs, or pick another server. See Texture packs. |
| A pack error with "The server has not started yet. Continue starts it without texture packs; Stop cancels the start." | Something went wrong while preparing your packs, so the server is waiting for you. | Tap Continue without packs to start without them, or Stop to cancel. |
| Invalid Pack | The file isn't a valid Minecraft Bedrock Edition pack. | Use a pack made for Minecraft Bedrock Edition, not a Java Edition pack. |
| Pack Too Large | The pack is bigger than allowed. | Use a smaller pack. |
| Too Many Packs | You've reached the maximum number of texture packs. | Remove packs you don't use in the Textures tab. |
| Import Failed / Upload Failed | The pack couldn't be imported or uploaded. | Check your internet and try again. |
| Not enough space | Your phone is full. | Free up some space and try again. |
| File unavailable | The app couldn't read the file. | Choose the file again. |
Texture pack status on a server page
The TEXTUREPACK: line on a server page shows if your texture packs work there.
| What you see | What it means |
|---|---|
| Supported | Your Premium texture packs work on this server. |
| Not supported | They don't work here — usually the server's anti-bot system blocks our service, or the server has no server pack. |
| Unknown | We couldn't check this server yet — packs might work, might not. |
More in Texture packs.
Singleplayer
| What you see | What it means |
|---|---|
| Currently unavailable on the Singleplayer row, and Singleplayer is unavailable when you tap it | Singleplayer texture packs don't work right now, because Mojang removed the free Marketplace pack this method relied on. Meanwhile, use texture packs on your own or partner servers. See Singleplayer & Realm. |
Adding a custom server
| Message | What to do |
|---|---|
| Please enter a server address! / Please enter a valid IP address or domain! | Enter a domain like play.example.com or an IPv4 address. |
| Please enter a valid name! | Use up to 20 characters. |
| Please enter a valid port! | Enter a number between 1 and 65535 (most servers use 19132). |
| Server Already Listed | This server is already on the Partner or Featured tab. Use it from there. |
Internet and app service errors
These are about the BedrockConnect service (server lists, texture packs, Premium), not about the Minecraft server you want to join.
| Message | What to do |
|---|---|
| No Connection, Connection Timeout, Secure connection failed | Check your phone's internet (Wi-Fi or mobile data) and try again. A VPN or a strict network can also cause this. |
| Service unavailable, Too Many Requests | Our service is busy. Wait a moment and try again. |
| Access Denied, Unauthorized, Not Found, Validation Error, Already exists | Try again. If it keeps happening, ask on Discord with a screenshot. |
| Couldn't save | Saving on your phone failed. Try again. |
| Some data couldn't be imported | Some servers or packs from the old app version couldn't be moved over. Everything else works — add them again. |
| This page could not be opened. | A link didn't open. Try again, or open the page in your browser. |