# I cannot join the server via Featured Server \[SWITCH Console only]

## BedrockConnect Troubleshooting Guide for a Smooth Connection

This guide is intended to help you troubleshoot common connection issues when using BedrockConnect on Switch.

### Ensuring a Smooth Connection:

1. **Network Consistency**: Ensure that your mobile device and your console are connected to the same router. This direct connection to the same router is essential for the smooth functioning of BedrockConnect.
2. **Direct Router Connection**: Your console and smartphone should be directly connected to the same router. This avoids interference from different routers or [Wi-Fi extenders](https://letmegooglethat.com/?q=What+is+a+wifi+booster%3F).
3. **Keep the App Active**: Do not close the BedrockConnect app or put your phone into standby mode until you have successfully joined the server.
4. **Restart Devices**: If you encounter connection issues, try restarting both your console and your smartphone. Sometimes, rebooting your Wi-Fi router can also help.
5. **Disable VPNs**: Turn off [VPNs](https://letmegooglethat.com/?q=What+is+a+vpn%3F) and similar network apps to avoid conflicts with BedrockConnect.
6. **For iOS Users**: Go to the app settings and ensure that the “[Local Networks](https://wiki.bedrockconnect.app/general-help/ios-local-network)” option is enabled to ensure a stable connection.
7. **BedrockConnect App:** Make sure you're using the latest version by checking for updates in your app store.

### Problems that we cannot influence:

* [**Wi-Fi Boosters**](https://letmegooglethat.com/?q=What+is+a+wifi+booster%3F): Some models might block necessary ports or cause other connectivity problems.

<figure><img src="https://1993985867-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOyd0TYJnbZ1qAWm4j2hD%2Fuploads%2Fgit-blob-c19209f898f21cbfef2156b6d431850947dadb01%2Fimage%20(1).png?alt=media" alt="" width="128"><figcaption></figcaption></figure>

<figure><img src="https://1993985867-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOyd0TYJnbZ1qAWm4j2hD%2Fuploads%2Fgit-blob-270f5fda449fcea3b496d3c10bda141f9db6b408%2FWifi%20Boosters.png?alt=media" alt=""><figcaption><p>BedrockConnect Connection Flow - Enhanced Overview</p></figcaption></figure>

* **Unstable Internet Connection**: A weak or unstable connection to your router can also cause issues.
* **Firewall Settings**: Check the firewall settings of your router or [Wi-Fi booster.](https://letmegooglethat.com/?q=What+is+a+wifi+booster%3F) Overly restrictive settings can block the connection, especially if they limit traffic on certain ports.
* **Different GHz Bands**: Problems may arise if the smartphone, router, or console operate on different GHz bands (5GHz or 2.4GHz). This can interfere with the communication between the devices.

**Remember**: Adhering to these guidelines is crucial for a successful connection with BedrockConnect. Persistent issues may be due to factors beyond the app's control.