BedrockConnect App Documentation
Download the AppDiscord ServerGKM Interactive
  • â–ļī¸Introduction
  • 🚀Quickstart
    • 🧐How do I join a server?
      • 🎮Xbox & Playstation
      • 🎮Switch [only IOS]
    • 🌟Premium Features
      • ✨All Premium Features
      • đŸ”ĨThe custom Resource Pack method
        • 🎮Which Console?
          • 🎮Xbox
          • 🎮Playstation
          • 🎮Switch (only IOS)
        • đŸ“ŖOn which server can I have a resource pack?
        • 👤About Resource Packs for BedrockConnect
          • đŸ—‚ī¸Understanding Subpacks in BedrockConnect
        • đŸ•šī¸On Realm or Singleplayer
          • đŸ—ēī¸Single Player
            • 🎮Singleplayer for Playstation
            • 🎮Singleplayer for Xbox & Switch
          • đŸ–ŧī¸Realm
      • 📞Custom Serverpacks
        • đŸĨŠThe problem with encrypted server packs. The solution.
    • ⚡BedrockConnect Tags
    • 📄Additional Features of the App
  • â›‘ī¸General help
    • 📱BedrockConnect – A Technical Explanation
    • đŸĨ‹BedrockConnect Troubleshooting
    • 💌UI Add-On Troubleshooting Guide
    • đŸĢĨSolution for the CubeCraft Serverpack Download Issue
    • đŸ–Ĩī¸The server is not displayed in Friends! [Xbox & PlayStation]
    • đŸ’ģI cannot join the server via Featured Server [SWITCH Console only]
    • đŸ—‘ī¸How to clear a server pack cache
    • đŸ—‘ī¸How can I change my resource pack?
    • đŸ˜ŋWhy can't I use BedrockConnect with the Switch on Android?
    • 🍏[IOS] Local Network
    • đŸĒ›The problem with Shaders
    • 👤I can't load ads and that I'm using VPN
    • đŸ˜ĨI have evidence of someone hacking against me. Where can I report this?
    • 😞My App Purchases Have Disappeared!
    • 🔌How to Cancel an App Subscription on Google Play Store and Apple App Store
    • â›‘ī¸Unknown error! Please help!
    • How to change DNS
  • 🤖Serverpacks
    • đŸ“ĻWhat are serverpacks?
    • 📃Is a Serverpack Necessary and Why?
    • 📑Can I Extract and Use the Serverpack Myself?
    • 🔐What is encrypted and unencrypted serverpack?
    • 🚒"You are unable to join the world because you have the following..." Issue
  • đŸĸFor server owners (Business)
    • âš’ī¸How can I add my server to the support list?
      • 📨Open letter to the server owners
    • 💎How can I be added to the partner list?
  • đŸ”ļExtras
    • đŸŗFinding Servers Compatible with Bedrock Edition
    • đŸ˜ŦCan I play with a friend on the same server while using the same console in split-screen mode?
    • 😅What are Compatible Resource Packs for Bedrock?
      • 🎩Where can I get them?
    • đŸ’ģBedrockConnect App Compatibility
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  • BedrockConnect Troubleshooting Guide for a Smooth Connection
  • Ensuring a Smooth Connection:
  • Problems that we cannot influence:

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  1. General help

The server is not displayed in Friends! [Xbox & PlayStation]

PreviousSolution for the CubeCraft Serverpack Download IssueNextI cannot join the server via Featured Server [SWITCH Console only]

Last updated 1 year ago

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BedrockConnect Troubleshooting Guide for a Smooth Connection

This guide is intended to help you troubleshoot common connection issues when using BedrockConnect on Xbox & PlayStation.

Ensuring a Smooth Connection:

  1. Network Consistency: Ensure that your mobile device and your console are connected to the same router. This direct connection to the same router is essential for the smooth functioning of BedrockConnect.

  2. Direct Router Connection: Your console and smartphone should be directly connected to the same router. This avoids interference from different routers or .

  3. Keep the App Active: Do not close the BedrockConnect app or put your phone into standby mode until you have successfully joined the server.

  4. Restart Devices: If you encounter connection issues, try restarting both your console and your smartphone. Sometimes, rebooting your Wi-Fi router can also help.

  5. Disable VPNs: Turn off and similar network apps to avoid conflicts with BedrockConnect.

  6. For iOS Users: Go to the app settings and ensure that the “” option is enabled to ensure a stable connection.

  7. BedrockConnect App: Make sure you're using the latest version by checking for updates in your app store.

Problems that we cannot influence:

  • : Some models might block necessary ports or cause other connectivity problems.

  • Unstable Internet Connection: A weak or unstable connection to your router can also cause issues.

  • Different GHz Bands: Problems may arise if the smartphone, router, or console operate on different GHz bands (5GHz or 2.4GHz). This can interfere with the communication between the devices

Remember: Adhering to these guidelines is crucial for a successful connection with BedrockConnect. Persistent issues may be due to factors beyond the app's control.

Firewall Settings: Check the firewall settings of your router or Overly restrictive settings can block the connection, especially if they limit traffic on certain ports.

â›‘ī¸
đŸ–Ĩī¸
Wi-Fi booster.
Wi-Fi extenders
VPNs
Local Networks
Wi-Fi Boosters
BedrockConnect Connection Flow - Enhanced Overview